Policies
We believe it is important to interact with clients without a large, complex set of policies that impedes productivity. That is why we have developed this page, which aims to give you the information you need without unnecessary complexities.
Please note that these policies represent a general overview of the way we intend to conduct business, but are subject to change without notice. An active service agreement is required for us to work with you in most cases, and these policies are explained in detail there.
COVID-19 Update
Effective immediately, we are implementing the following changes to protect against the spread of COVID-19. These policies are in effect until further notice, and will take precedence over any other policies.
Restricted Site Visits - On-site activities will be restricted to reduce unnecessary contact. We will continue to support you remotely, and remain available to respond to critical situations on-site as needed.
Inter-Provincial Activities - We have suspended all cross-border travel, and will work with our clients in Alberta and Saskatchewan on a case-by-case basis to perform any on-site work when necessary.
Contactless Pickup & Delivery - We will attempt to arrange contactless pickup and delivery at residential locations. Invoices will be emailed or attached to the equipment on delivery.
Payment - Please contact your account representative to arrange payment plans or deferred payment if your business is affected by COVID-19. Note that we are no longer accepting cash payments. e-Transfers are preferred, but we will also accept cheques.
Do you extend credit?
We extend credit terms to most clients upon request. By default we provide Net 15, though we can adjust that as needed in most cases. Details will be specific to each service agreement, but generally we charge 20% interest on late payments. Credit approvals are subject to our investigations. We will also set a credit limit. Credit may be revoked and limit & terms may be changed at any time. Payments over 2 months late or recurring late payments will usually trigger credit revocations. We may also engage a debt collection agency if we are unable to make payment arrangements with you.
Do you charge taxes?
Yes, we charge GST and Manitoba RST when applicable.
What payment methods do you accept?
We accept cash, cheques, and Interac e-Transfers. A $40 fee will be applied to any NSF/bounced cheques. We can also accept credit cards and alternative payment methods (PayPal, etc.) under special circumstances. Contact your account rep if this is required.
What is your return policy?
We hope you never need to return an item but sometimes it just needs to be done! Returns will vary depending on your service agreement, but generally speaking the following terms apply.
Labour/Services - Labour and services (including consulting, etc.) are not returnable. We believe in providing exceptional service, and will work with you to determine a mutually acceptable solution to any labour issues, should they occur.
Third-party Products - For products that we resell to you, most companies will have a warranty program to handle factory defects. We will assist with warranty claims if you need. We follow manufacturer return policies when they exist. Otherwise, all returns are approved on a case-by-case basis. Products must be in resalable condition and may be subject to a 15+% restocking fee. Consumables and sesnitive equipment (hard drives, etc.) will not be returnable.